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Shipping & Handling
As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Shipment Upgrade Notice
We’ve put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time.
All shipment to UK and US customers, the shipping time has been shortened for Flat Rate Shipping and For France, Spain, Germany & Australia and other part of the world customers, the shipping time has been shortened depending on the courier service
Most customers can enjoy FREE FLAT RATE SHIPPING on orders over USD$50 (shipping cost excluded). The order amount for free shipping has been increased due to the rise of shipping cost, which is out the consideration of providing better service and faster delivery. We appreciate your understanding.
The fully updated list of shipping services and charges are in the table below.
Practically, we ensure 95% of the orders delivered in time. For some remote places, it may take a bit longer.
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into “My Account”. Click on ” Track order ” to review your order status and/or obtain a tracking number.
Kindly note that all packages are shipped from ImcGhana. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method.
Please check with your local Customs Office for more information.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Crofters Walk, WOLVERHAMPTON, WLV, WV8 1UT, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Crofters Walk, WOLVERHAMPTON, WLV, WV8 1UT, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are no inquiries yet.
Wonderful dress and color and size match. The only track is not mine, found only at the address
Perfect, electrics blue as description, size good elastic, I use use 52 and I asked the 5 xl and really liked it, thanks
The dress is of good quality, the village is good for paramerts 118-103-125 5XL. The truth went a long time, 2 months, which for me is amazing, usually not more than a month, but most likely because of the new year.
The dress of your money is worth it. Color and model match photo. On the OG 110 from90 about 115 and the height of 175 could be a smaller size to take. Fabric-pleasant to the body synthetics, does not shine through, shines, in texture resembles a synthymka from which the Chinese sew penuars. If you take a dress tight then all the shortcomings of the figure will be noticeable. The dress model itself is not bad-slim. Good for girls with a big bust. I bought for 670 rubles.-for one season I think it will be normal.
Thanks a lot I have received the my order. It is perfect the size, the length all is well, I have ordered three times larger than my size.
I love it, it is really cute and nice. And very fast shipping, 10-12 days for Czech Republic. Thank you! <3
The parcel went to Kazakhstan 35 days. Stitched neatly, only the line on the hem pulls a little, I think it will iron. The material is thin, type of chill, matte. Brooch is not removable, metal, with rhinestones. My parameters are 75-84-107, the size approached. I recommend.
Very nice dresses Thank you store arrived perfectly to Mexico before the expected date very fast delivery I recommend
Accurate description, beautiful rich color, normal sewing, fast delivery (2 weeks). The size fits in Russian 50-52. In general, get a dress for this price tempting. Another question is, to whom what style is suitable. The waist is noticeably overstated, analyze your figure and draw conclusions. To the store there are no complaints, excellent service.
Received on time. The product corresponds to the description. The material is pleasant to the body, there is no smell. I am happy with the purchase, I recommend the store. Thank you!
Dress kupiłam for my mom. wyglada in her prześlicznie. On bust 125 and 170 cm tall perfect. dziekuje stores
the color is a bit diffrent. more red. it is comfortable and good fabric. suitable for summer.
The dress is happy. My parameters: 103-90-105, height 155. I ordered 2 x L, came up, all in size. Those who have high growth may not fit, as the waist is too high, although the dress is long. the fabric is thin, pleasant. The price for such a dress is very enticing to the store thanks! I recommend!
Thank you, I’m happy, everything came up, super! I really like this style!
Dress-Super! XXL-at 50 size the village is good. Delivery is half a month ahead of time. Thank you store!! I recommend it to everyone!
Thank you very much for the order. the dress corresponds to the fact that the order. I’m happy with everything, the store kept in touch. I recommend the seller. The order was going on a month ..