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Sets & Kits
Home & Traval & Pro makeup
Shipping & Handling
As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Shipment Upgrade Notice
We’ve put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time.
All shipment to UK and US customers, the shipping time has been shortened for Flat Rate Shipping and For France, Spain, Germany & Australia and other part of the world customers, the shipping time has been shortened depending on the courier service
Most customers can enjoy FREE FLAT RATE SHIPPING on orders over USD$50 (shipping cost excluded). The order amount for free shipping has been increased due to the rise of shipping cost, which is out the consideration of providing better service and faster delivery. We appreciate your understanding.
The fully updated list of shipping services and charges are in the table below.
Practically, we ensure 95% of the orders delivered in time. For some remote places, it may take a bit longer.
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into “My Account”. Click on ” Track order ” to review your order status and/or obtain a tracking number.
Kindly note that all packages are shipped from ImcGhana. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method.
Please check with your local Customs Office for more information.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Crofters Walk, WOLVERHAMPTON, WLV, WV8 1UT, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Crofters Walk, WOLVERHAMPTON, WLV, WV8 1UT, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Pedzelki very enjoyable and solidly made Great up them working. Recommend this store in 100%
11.11 zamovila 14.12 vje on Posti. All 18 PCs present. There are 2 kistki do not Duge Bo trishki vilizli vorsini. The store did not buy. I recommend
Brushes just super. For own use, just excellent. Some are a little wrinkled, but this is fixable. The parcel came in time.
Came in good condition. Haven’t used them yet, they look like good quality so I hope they live up to their expectations. I’ll update after I use them. But they seem pretty sturdy so far. Thanks Maange!
All the brushes were in the package, only one was without. Brushes with purple pile are stuffed better than others. There were a couple of hairs in two brushes, but it’s okay, you can align. The highlighter brush is different from the store’s photo. It all came very quickly, in 2,5 weeks.
Brushes are good, soft, many shapes and sizes. Beautiful Tiffany color.
It came in 22 days. Brushes are good, soft enough, I liked everything
URAA! Finally waited! The brushes came after 2 months, but I was counting on it and I was counting on the situation. Brushes are soft, neat. I recommend this product! Seller Thank you❤& Middot;
Brushes really liked, good quality for such a price. Constantly tracking. In Orel, delivery took a month.
The goods came in 28 days to Uzbekistan. Brushes are excellent, correspond to the description. For such a price is satisfied with the goods.
Brushes are not bad, not quite soft truth, on several sticking 1 hair, each packed in a bag, came on time
Matches the description for all 100. The quality will be determined in the course of use. Communication with the store at the best level, after payment asked to change the color of the brushes. I got brushes of black color, as I wanted. Delivery in 25 days to Ukraine. I recommend.
Thank you, I really liked
Soft and good quality , I’m in love.
Cystochki are good, each packed in individual package. The only drawback, dirty pink color, not the same as in the photo. Order, and why not. A good combination of price and quality.
Delivery to the Leningrad region 20 days. Brush fire. 18 PCs led Three of them are two-sided.
Class. On the dotik dugé priemniy. Little girl.
Brushes good hairs do not fall asleep
In the photo they look more magnificent, but they can push over time. And as a whole is happy, I recommend the store)
Brushes bomb!!! Tightly stuffed, soft pile (synthetics), all packed in a separate bag. Not yet. Reached Moscow in 2 weeks)